Privacy Policy
Last updated:
Introduction
Serenescent is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serenescent.world or use our flower bed and balcony arrangement services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out our contact form (name, email address, message)
- Request a consultation for garden design services
- Subscribe to our newsletter or promotional communications
- Communicate with us via phone, email, or in person
We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about our flower bed and balcony arrangement services
- Schedule consultations and provide quotes for landscaping projects
- Process and fulfill service requests
- Send you relevant information about our garden design services
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and business
- Plant suppliers and contractors involved in your garden project (with your consent)
- Legal authorities when required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are typically retained for up to 3 years.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Address: 11 N 4th St, St. Louis, MO
- Phone: +1 314-655-1600
- Email: info@serenescent.world